Shipping | Return Policy
Canada & US
Shipping within Canada and to the US is free. Once you place your order, your package will be shipped within 24-48 hours (Monday-Thursday), or the next business day (Friday-Sunday). After arriving at the shipment facility, products are typically delivered within 3-5 business days.
Shipping to the UK is a flat rate of $10 USD (taxes and additional fees not included). Once you place your order, your package will be shipped within 48-72 hours (Monday-Thursday), or the next business day (Friday-Sunday). After arriving at the shipment facility, products are typically delivered within 5-7 business days.
Order are shipped through the following postal providers:
- Canada: Canada Post
- US: USPS
- UK: USPS delivered by Royal Mail
Please note that orders being shipped to the US and UK may be held at your local postal facility pending payment of taxes or additional fees. Aspeth is not responsible for these charges. Please reach out to USPS or Royal Mail for more information.
If you have not received a tracking number, please email us at firstname.lastname@example.org with your order number and we will get an update to you as soon as possible.
At this time, we are only able to ship within Canada, the US and the UK. However, we are hoping to expand our shipping services in the near future.
Please Note: Orders containing purchases of 'The Coat' or any items from our Canvas Collection will begin shipping on December 6th, 2019.
Returns, Exchanges and Cancellations
We will gladly accept the return or exchange of unopened products within 14 days of receipt. Products to be returned/exchanged must be in their original condition and packaging. If an item is damaged, or you have any concerns with your product(s), please email us a photo and a description of the concern within 14 days of receiving your order and we will do our best to assist you as soon as possible.
To make a return or exchange, please email us at email@example.com within 14 days of receipt.
To cancel an order, please email us at firstname.lastname@example.org within 12 hours of placing your order. After 12 hours, we cannot guarantee the cancellation of your order.
Please note that the Care Cups (Limited Edition) and 'New Moon' Wellness Tea Blend are final sale.
Once you have shipped your return back to us, it may take up to 2-3 weeks to receive your refund, as we need to confirm the receipt of product before processing any reimbursements.
Once your refund has been processed you can expect a confirmation email detailing the transaction in the next 1-2 business days. If you do not receive a confirmation email, please let us know and we will assist you as soon as we can.
Your refund will be issued in the original form of payment (Visa, Mastercard or American Express). You should see a transaction for the return posted on your card within 3 business days of the refund being processed.